Update on VATGOV14 ¬ Ukrainian vACC
VATSIM is seeking to fill the position of Vice President, Marketing and Communications because Matt Bartels will leave the BoG. If you feel to contribute the network and have the skills they want, you can apply until end of July. See further Infos in the VATSIM Forum.
Further there will be some change in the VATEUD Divsion. From 1st of August on, the Ukrainian vACC will be part of VATEUD instead of VATRUS. All further things will keep the same.
New Feedback System for Supervisors
The VP SUP of the BoG has shared to following information to the Staff. Please read below his statement. Furthermore a new bunch of SUP's are currently in training and online time should increase over the next weeks/months.
Quote:
To better identify strengths/weaknesses and improve the Supervisor Department's service to our user base, I have updated our ticketing system (https://support.vatsim.net) to add the help topic "Network Supervisors / Supervisor Feedback". I encourage all controllers to utilize this help topic to provide both positive and negative observations regarding specific Supervisor interactions. As with any report, please ensure that you provide context and evidence where available. The ability to resolve feedback will be directly based on the information and evidence provided. I would like to strongly encourage submitting feedback so that we can be aware of any issues that exist regarding the resolution of incidents/reports.
I'd also like to take a moment to briefly discuss why we utilize a ticketing system instead of accepting email submissions. We currently have approximately 120 Supervisors spread over 6 teams, each with a Team Lead. The department is too large for any one person to manage entirely on their own. As a result, I lean heavily on the team to triage, review, and assign cases. As a result, we need an effective system to receive & ensure that none of them fall through the cracks. The previous method of receiving reports via email was simply not sustainable. Through the use of the ticketing system, we are able to ensure that reports are tracked to completion.
If you experience any strange situation with a Supervisor, please provide a neutral and detailed feedback over there. This way they can identify possible problems and hopefully improve the experience for everyone. Also feel free to reach out to me if you face any problems. I will also forward the feedback to the Division where the problem is already detected, they will have a close look over the next months if the problems with SUP's decrease or not.
If you have some free time and want to contribute to the community, feel free to apply as a VATSIM Supervisor. Please read this post if you are interested. Feel free to contact me if you need me as a reference.
VATSIM Virtual Airlines & Special Operations Survey
The VATSIM Virtual Airlines department, in coordination with the Special Operations Administration department, is conducting a community survey regarding Virtual Airlines and Special Operations. Please take a couple of minutes to answer the following questions that will help us improve. This survey is anonymous, and the collected data will help us gather information and analytics to be used in improving the Virtual Airline department, and the benefits we provide to our Partner and Associate Virtual Airlines.
Go to the Survey https://vats.im/vaso-survey
VATSIM creates a Non-Profit corporation
https://media.discordapp.net/attachm...607&height=904
VATSIM has decided to create the VATSIM Inc., a Non-Profit corporation legally based in the United States. You can find the full announcements over here.
Global Controller Administration Policy (GCAP)
Dear Members
As you hopefully saw on the different VATSIM Channels, the Board of Governors finally approved a version of the new Global Controller Administration Policy (GCAP). It will become effective on 1st March 2024 0001 UTC. You can find the Policy on the VATSIM docs page.
We will now review the policy and we will also have to wait what the Division (VATEUD) will change in the VATEUD Policy. So until then, no final decision can be made. We hope that we will soon have all the relevant policies so we can see, what we need to adapt in vACC Switzerland and especially our Training System.
The Staff was informed at the same time about the final version of the policy as you. So if you have any question at the moment, please ask us but don't expect that we can answer all the question at the moment due to the circumstances.
For the vACC Staff
Ramon
AFV Server Upgrades - FULL AFV OUTAGE
https://forum-uploads.vatsim.net/ori...a95eb746b.jpeg
Attention all VATSIM members, Please be advised that VATSIM AFV (Audio For VATSIM) will experience a full outage due to scheduled maintenance on April 30th, from 14:00 UTC to 15:00 UTC .
During this maintenance period, the voice server will be unavailable. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we conduct essential upgrades.